Mental health and Stress Among Call Center Employees

The present study aimed to find out the stress and mental health among call center employees. For this purpose a total of 100 employees were selected from two different call centers i.e. Domestic (N=50) and International (N= 50).. The sample included both male and female employees in equal number. Two scales namely Life Stress Scale and Mental Health Inventory were administered to all the subjects. Obtained scores were analyzed with help ANOVA and t-test. Results revealed that significant difference in stress and mental health observed with respect to both genders from domestic call center. Male employees from both the call centers differed significantly on stress scores.
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How to manage your stress.

As mentioned earlier, the positive thiking is the best solution for good health. I'm extending some more techniques regarding stress management. Although these are very common techniques in our day to day life but very few of us follow the same. Hence it's a request to the readers of my website particularly students try to follow as much as possible. .

• Exercise regularly:

One of the main reason that health experts want us to exercise is that it helps to prevent heart disease (billman,2002; Williams, 2001). Although exercise designated to strengthen muscleses or bones or to improve flexibilityis important to fitness, it also benifits mental health (Pennix & others, 2002).

• Eating healthy:

We take in too much sugar and not enough foods high in vitamines, mineralsand fiber such as fruits, vegetablesand grains. We eat too much fast food too few well balanced meals, choices that increase our fat and intake cholesterol intake both both of which are implicated in long term health problems (Fleshner&others; 2004).

• Quiting Smoking:

Evidence from many studiesunderscores the dangers of smoking or being around smokers(Gorell& others, 2004). smoking is linked to 30% of cancer death, 21% of heart disease death, 82%of chronic pulmonarydisease death. Second hand smoke is implicated in as many as 9,000 lung cancerdeath a year. Children of smokers are at special riskfor respiratoryand middle ear diseases.

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About Dr. Sushma

Dr. Sushma Suri
Lecturer
Department of Psychology
Jamia Millia IslamiaNew Delhi-11002526981717/3612,13
77-A, Pocket-c, Siddharth ExtensionNew Delhi-110014
9868904578
suri_sushma6@yahoo.co.in
www.dr-sushma.blogspot.com

M.A, (Psychology), Ph.D. (Psychology)
Courses Taught at Master & Bachelor level.
Research Methodoly, Statistics, Psychological Experiments , Basic Psychology and Applied Social Psychology. Tests & Measurement
Post Graduate Course for Diploma and Counseling
Orientation to Counseling
Specialization:
Applied Social Psychology
Teaching Experience:
12 yrs, Department of Psychology, Jamia Millia Islamia, New Delhi.

Position held:
Lecturer, Department of psychology, Jamia Millia Islamia, New Delhi (2006 continuing),
Guest Faculty, Department of Psychology, Jamia Millia Islamia (2002-2006).
Lecturer, Department of Psychology, Jamia Millia Islamia (1992-1994)
Lecturer (part-time), Department of Psychology, Jamia Millia Islamia, (Feb-April.89. Jan- August, 1990. Jan-July 1992).
Lecturer (adhoc), Department of Psychology, Jamia Millia Islamia, New Delhi (Sep-Nov, 1990).
Research Officer, Project entitled “The Aged: their problems, social intervention and future outlook from(January- December 1991).
Field Investigator, Project entitled, “Social Psychological Dimensions of Eve- teasing”, Department of Psychology, Jamia Millia Islamia, New Delhi, (Aug.1987 - December1988).

Award/Scholarship:
Young Scientists Award (Okonji/Witkin), International Association for Cross- Cultural Psychology, Liege, Belgium, 1992.
Undergraduate Merit-Scholarship, Magadh University, Bodh- Gaya,
Ph. D Supervision:
Under supervision: 2
M.A. Dissertation:
Supervised: 8 Under supervision: 2
Psychological test constructed:
Identity Scale
Workshop conducted:
Conducted “Stress Management Program” for CISF Jawans in Saket, Badarpur, Ghaziabad and Tughlakabad. 400 people from the CNR attended this programme from Aug.11-16. 2006.
Lectures Delivered:
Lecture on ‘Stress Management’, CISF, New Delhi 2006.
Lecture on “Research Methodology in Social Science’ Research Methodology Course, Department of Political Science, Jamia Millia Islamia, New Delhi 2005.

Memberships of Professional bodies:
Affiliate member of American Psychological Association..
International Association of Cross-Cultural Psychology..
International Council of Psychologists..
Indian Academy of Applied Psychology..
Indian Science Congress Association.
Indian Gerontology Association.

Publications
Book Published (1)

Ecology, Ethnicity and Identity in India, Atlantic Publishers, New Delhi, 1994.
Book review(1)
Meena Nanda (2006): A handbbok on stress management (the Stew and My Pressure cooker), Indialog Publication, New Delhi
Research Paper communicated:
Mental Health and Stress Among Call Center Employee, Journal of the Indian Academy of Applied Psychology, 2008.

Research Papers Published:

• Mental Health and Adjustment of Undergraduate, Journal of the Indian Academy of Applied Psychology, Vol. 33, No. 2, 2007.
• Ethnic Psyche and Terrorism, in M.G. Husain (ed), Terror Torture and Terrorism, Manak Publication, New Delhi 2006
• Deprived and Non-deprived Ethnic Groups - A Study of their Identity Development, in Ali Ashraf (ed.). Ethnic Identity & National Integration, Concept Publishing Company, New Delhi 1994.
• Ethnicity, Indian National Identity and National Integration, in Ali Ashraf (ed.). Ethnic Identity and National Integration, Concept Publishing Company, New Delhi, 1994.
• Aging Pattern, Death Anxiety, Fear and Hope after death - A comparative study of three community, Journal of Objective Studies, Vol.4, No.2, Dec.1992.
• Identity of Ethnic Minorities: A Cross National Comparison, Psychologia: An International Journal in Orient (Japan), Vol.37, No.2, 1990.
• Study of Identity of Different Ethnic Groups: A Cross Cultural Comparison, Manas, Vol.37, No.1-2, 1990.
• Effect of Environmental Settings on the Development of Identity among Minority and Majority Adolescent, Advances in Psychology, Vol.2, 73-79, 1989.

Research Papers Abstracted Abroad :

• Mental Health and Identity of Ethnic Groups in violence Affected States, World mental Health congress of the world Fedration for Mental health, 19-23, August, 2007.
• Identity in India: A Cross Cultural Comparison, 7th Asian Association of Social Psychology, KotaKinabalu, Sabah, Malaysia, 25-28 July, 2007.
• Australian Professional Society in Alcohol and Other drugs conference, Cairno, Australia, 5-8 November, 2006.
• Ethnic tribal Groups: Individualistic –Collectivistic Values and Mental Health, 18th International Assoviation for Cross Cultural Psychology, Athens, Grees, 21-23 July, 2006.
• International Conferences Participated Abroad
• Participated in the XIth International Conference of International Association of Cross-Cultural psychology, Pampalona, Spain, July 1994.
• Participated in the Advanced Research and Training Seminar, University of Saarland, Saarbrucken, Germany, July 28 - Aug. 3, 1994.
• XXV International Congress of Psychology, Brussels, 19-24 July, 1992.
• 50th International Convention of the International Council of Psychologists, Amesterdam, The Neatherlands, July 14-18, 1992.
• XI International Congress of International Association of Cross-Cultural Psychology, 14-18 July, Liege, Belgium.1992.

Participated National/ Intrnational Conference : (INDIA)

• Annual conference of 11th National and 42nd International conference of Indian Academy of Applied Psychology, Department of Psychology, jamia Millia Islamia, New Delhi, Feb. 2007.
• National conference on Sexual Counseling in 21st Century, Deptt of Psychology, Jamia Millia Islamia, New Delhi,March 2006.
• National Seminar on Ethnic Minority,Terrorism and Indian Culture, Deptt of Psychology, J.M.I, New Delhi, October.2004.
• 80th Session of Indian Science Congress Association, Goa, January 1993.
• National Seminar on Aged, Jamia Millia Islamia, New Delhi, October 993.
• International Seminar, Gandhian Institute of Studies, Varanasi, 1991.
• Annual Conference of 77th session of Indian Science Congress Association, Cochin, February 1990.
• The U.G.C. and I.C.S.S.R. sponsored National Seminar, Sundervati Mahilla College Bhgalpur, May, 1990.
• The I.C.S.S.R. sponsored National Seminar, Punjab Agricultural University, Ludhiana, April 1989.
• Annual Conference of 26th Session of Indian Academy of Applied Psychology, Calcutta, March 1989.
• Annual Conference of 76th Session of Indian Science Congress Association, Madurai, January, 1989.
• The I.C.S.S.R. sponsored National Seminar, Jamia Millia Islamia, New Delhi, December, 1988.
• The I.C.S.S.R. sponsored National Seminar, Jamia Millia Islamia, New Delhi,November1987.

Papers Presented Abroad/ International Conferences:

• XIth International Conference of International Association of Cross-Cultural psychology, Pampalona, Spain, July 1994.
• Muslim Identity in India, Paper presented in the Advanced Research and Training Seminar, University of Saarland, Saarbrucken, Germany, July 28 - Aug. 3, 1994.
• Ethnocentrism and Identity - A comparison of three religio-ethnic groups, paper presented for the 50th International Convention of the ICP, to be held in Amesterdam, The Neatherland, July 14-18, 1992.
• Regional and Cultural Identity among Linguistic Minority Groups, paper presented for the XI International Congress of International Association for Cross-Cultural Psychology, Liege, Belgium, July 14-18, 1992.
• Ethnic uprising in India - A quest of identity of three groups, paper presented for the XXV International Congress of Psychology, Brussels, 19-24 July, 1992.
• Papers Presented National/ International Conferences:
• Psycho-Social Problems of the Elderly: A Comparative study of Rural and Urban Aged, Paper presented for the National Seminar on Aging, Jamia Millia Islamia, New Delhi, Oct. 1-2, 1993.
• Identity of Majority and Minority Children in Minority Institution, Paper presented for the 80th Session of Indian Science Congress Association, Goa, Jan.1993.
• A Quest of Promoting National Integration and Identity through Educational System, Proceedings of the National Seminar on National Integration and Three Cs (Class, Caste and Communalism), Bhagalpur University, May 1990.
• Social Psychological Roots of Communalism - A Threat to National Integration, Proceedings of the National Seminar on National Integration and Three Cs (Class, Caste and Communalism), Bhagalpur University, May 1990).
• Quest of identity of disadvantaged majority and minority children. Proceedings of Seminar on “Disadvantaged Child, Punjab Agricultural University, Ludhiana, May 1989.
• Psychological offshoots of socio-cultural disadvantaged. Proceedings of Seminar on “Disadvantaged Child”, Punjab Agricultural University, May 1989.
• A study of Image of Islam among Indian and non-Indian Muslim students in relation to their Self-concept. Paper presented at the 76th Indian Science Congress Association, Madurai, 1989.
• Development of identity among minorities and deprived and its role in national integration. Proceeding of International Seminar on National Integration: Role of Deprived and Minority Youths, Jamia Millia Islamia, New Delhi, 1988.
• Quest of identity of disadvantaged majority and minority children. Proceedings of Seminar on “Disadvantaged Child”, Punjab Agricultural University, Ludhiana, May 1989.
• Psychological offshoots of socio-cultural disadvantages. Proceedings of Seminar of “Disadvantaged Child”, Punjab Agricultural University, Ludhiana, May 1989.
• Attitude of passers-by towards eve-teasing, proceedings of 81st session of Indian Science Congress association, Jaipur, Jan. 3-8, 1994, (This paper was also highlighted in Times of India).
• Paper Abstracted:
• Psycho-Social Correlates of Rural and Urban Aged, Paper accepted for the 51st convention of International Council of Psychologist to be held at Montreal, Canada, 15-19 August, 1993.
• Religio cultural and national identity of three communities during spark social tension in North India, Paper accepted for 49th International Council of Psychologist, Sanfranscisco, California, USA, August, 11-15, 1991.
• Socio-cultural determinants of verbal and non-verbal creative potential, Paper presented for the 50th International Convention of the International Council of Psychologists (ICP), to be held in Amsterdam, the Neatherland, July 14-18, 1992.
• Political Identity of deprived and Non-deprived Ethnic Groups. Paper accepted for the 49th International Council of Psychologist, Sanfranscisco, California, USA, 1991.
• Identity and Discrimination: A Study of Migrant and Non-migrant, Kashmiris, Proceedings of XXVIII Conference of Indian Academy of Applied Psychology, Bhubneswar, 1991

How to Overcome With Stress

Be Positive
Think Positive
Do Positive

Types of Psychological Research

1. Experimental Research

2. Desciptive Research

3. Correlational Research



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The Scientific Methods of Psychology

1. Conceptualize a Problem

2. Collect research Information (Data)

3. Analyze Data

4. Draw conclusion